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Account Manager

2 months ago

Kirkwood, Missouri, United States Synerfac Full time

Job Summary:

An industry leading Ocean Transportation company, Synerfac, is seeking a highly skilled Account Specialist to join their team. This is a full-time permanent position that offers benefits from day one.

Key Responsibilities:

  • Oversee account performance and growth, focusing on business retention and development.
  • Build strong client relationships to ensure high customer satisfaction.
  • Collaborate with sales, commercial teams, agencies, and domestic/overseas offices to secure new business and maintain service quality.
  • Manage a structured call cycle with assigned accounts as per management standards.
  • Oversee service contracts, processing renewals per sales management timelines.
  • Keep customer records up to date per Sales Standards (e.g., account profiles, contact details).
  • Address customer inquiries and resolve issues efficiently.
  • Assist in problem-solving for customers and support Account Executives.
  • Support sales objectives by analyzing leads, competitor data, and reports to target key/new accounts.
  • Stay informed on tariff and rate changes, coordinating with Pricing and other offices.
  • Utilize company systems and tools (e.g., Stars Tariff, Sales & Marketing Reports, Trade Database) in daily tasks.

Requirements:

  • 2+ years of customer service, sales, or sales support experience in the Ocean Transportation industry.
  • Intermediate computer skills in programs such as MS Word, Excel, and Outlook.
  • Ability to travel domestically if necessary.
  • Excellent communication skills.