Hospital Operations Manager

3 days ago


Kirkwood, Missouri, United States Animal Emergency Clinic Full time

Job Summary:

The Hospital Manager is responsible for the daily operations of the Animal Emergency Clinic in Crestwood. This includes developing an efficient and effective hospital support team, partnering with the Veterinarian to drive revenue and manage costs, and creating a hospital culture based on high-quality patient care and excellent customer service.

Key Responsibilities:

  • Supervise and manage hospital support staff to achieve labor goals.
  • Hire, train, and orient new staff members.
  • Review and improve work performance, resolve personnel issues, and conduct timely performance appraisals.
  • Manage schedules, monitor Workforce Management, and administer daily operations.
  • Ensure compliance with administrative responsibilities, monitor budgets, and oversee facility maintenance.
  • Submit invoices, obtain W-9s, and resolve issues with pet owners.
  • Review revenue, labor, and employee issues with PetVet leadership and achieve set goals.
  • Oversee local accounting functions, inventory management, and billing practices.
  • Maintain compliance with current licensure and display licenses for DVMs.

Requirements:

  • Bachelor's degree in business, health science, or related field preferred.
  • At least five years of direct office management experience, including two years of supervisory experience.
  • Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) preferred.

Working Conditions:

The Hospital Manager will work in a fast-paced environment with potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors. The position requires flexibility with scheduling and the ability to work some weekends and holidays.



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