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Hotel Night Auditor

2 months ago

Lakeland, Florida, United States Avakar Lakeland Hospitality Full time
Job Summary

We are seeking a highly skilled Night Auditor to join our team at Avakar Lakeland Hospitality. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, while also providing exceptional guest service.

Key Responsibilities
  • Financial Management: Balance accounts from day shift, manage front desk activity, and handle guest check-ins and check-outs.
  • Guest Services: Schedule wake-up calls, manage concierge activities, and ensure customer satisfaction.
  • Customer Relations: Handle customer requests and complaints, and direct other employees or departments accordingly.
  • Administrative Tasks: Create invoices, bills, and checks for vendors, employees, and contractors, and manage official documentation.
  • End-of-Day Activities: Ensure all end-of-day activities have been successfully executed by employees in all departments.
  • Communication: Answer calls and queries related to potential booking.
Requirements

To be successful in this role, you will need excellent communication and organizational skills, as well as the ability to work independently and as part of a team. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.