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Night Auditor

1 month ago


Lakeland, Florida, United States Terrace Hotel Lakeland Full time
Job Title: Night Auditor

At Terrace Hotel Lakeland, we are seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will play a vital role in ensuring the smooth operation of our hotel, providing exceptional customer service, and maintaining the highest standards of quality and professionalism.

Key Responsibilities:
  • Process guest check-ins, confirm reservations, and assign rooms
  • Reconcile hotel cashier transactions, review management reports, and ensure accuracy of guest billings and city ledger transactions
  • Set wake-up calls, answer incoming phones, and create, confirm, and modify reservations
  • Review account and charges with guests during checkout, answer inquiries about hotel amenities and facilities, and serve as a local area expert
  • Log and resolve guest comments and complaints, complete shift checklists, and maintain the shift pass on log
  • Coordinate with other departments to resolve service requests or problems, ensure guest and associate safety, and follow established security procedures
Requirements:
  • Minimum 1 year of experience in customer service
  • Excellent verbal and written communication skills
  • Proficient computer and keyboard skills
  • Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk
  • Ability to stand for extended periods, occasional carrying and lifting of items up to 15 pounds
  • Availability to work an overnight schedule, flexible schedule including weekends and holidays
What We Offer:
  • 2 hours paid volunteer time/month
  • Holiday pay
  • Discounts on hotel rooms worldwide
  • Direct deposit payroll

Naples Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.