Client Relations Specialist

7 days ago


Edgewood, Maryland, United States East Mountain Veterinary Service Full time
Job Title: Client Relations Specialist

We are seeking a highly skilled and compassionate Client Relations Specialist to join our team at East Mountain Veterinary Service.

Responsibilities:
  • Act as the face of our veterinary hospital by interacting with clients, answering phone calls and providing exceptional customer service.
  • Perform administrative tasks, appointment scheduling and record keeping in accordance with hospital policies.
  • Process client payments and manage client flow.
  • Use critical thinking to determine what service the client needs and accurately complete corresponding forms.
  • Work independently, efficiently and complete a variety of administrative job assignments.
Requirements:
  • A professional, compassionate and courteous demeanor.
  • Demonstrate success in a fast-paced environment by showing meticulous follow-through, organization and strong attention to details.
  • Ability to stay calm under pressure, multitask and problem solve alone or in a team environment.
  • Excellent client and interpersonal communication skills, outstanding phone etiquette and desire to deliver exceptional care.
  • Quick learner and ability to multi-task in a fast-paced environment.
  • Able to get along with a variety of personalities, work as a team and can accept constructive criticism.

Important Note: Attendance is a must if you are scheduled. If you have personal circumstances creating frequent reasons to miss work, please do not apply.

We are seeking a reliable individual who will thrive in our fast-paced work environment and is looking to establish a career with opportunities for advancement.

Work Schedule: Our full-time position is three days per week, 7:30 am-7:30 pm, with four days off each week.

We offer a competitive salary, frequent merit increases and bonuses throughout the year, as well as opportunities for career advancement.



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