Veterinary Hospital Client Service Representative
7 days ago
We are a mixed animal, general practice in Edgewood, NM, just a short drive from Albuquerque Our clinic is in a bustling community and provides exceptional veterinary care for small and large animals, including exotics. We are seeking a talented individual who is passionate about animal health, enthusiastic about client communication, and ready to contribute to the continued success of our practice.
Our clinic has state-of-the-art medical equipment, including digital radiography, ultrasound, and in-house laboratory testing. We are excited to add a new member to our team We are looking for an individual who is good at communicating, organization, and multi-tasking, and who is ready to work in a fast-paced environment.
Position PurposeThe Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.
Certified Technician Competencies- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners.
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications.
- Performs a backup of the computer system on a regular basis, as directed.
- Welcomes clients and patients to the practice with a warm and friendly demeanor.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Full time
- Ability to work on Saturdays
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
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