Housing Operations Manager

2 weeks ago


Sacramento, California, United States CONFERENCE DIRECT LLC Full time
Job Summary

The Client Success Housing Manager is responsible for delivering exceptional client experiences and ensuring seamless event execution. This role requires a strategic thinker who can analyze data, identify areas for improvement, and implement solutions to drive client satisfaction and revenue growth.

Key Responsibilities
  • Develop and execute housing strategies to meet client needs and exceed expectations
  • Analyze and manage room block inventory to optimize revenue and minimize waste
  • Collaborate with clients and internal stakeholders to ensure successful event execution
  • Monitor and report on key performance indicators to inform business decisions
  • Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness
Requirements
  • Minimum 3 years' experience in hotel management, room block management, or group housing
  • Experience with housing platforms such as Passkey or Resiada preferred
  • Strong analytical and problem-solving skills, with ability to communicate complex ideas effectively
  • Excellent organizational and time management skills, with ability to prioritize multiple projects and deadlines


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