Customer Service Liaison

4 days ago


Rockford, Michigan, United States Byrne Full time
Job Summary:
As a Customer Relations Professional at Byrne, you will be responsible for managing day-to-day account service for our customers. Your primary goal will be to ensure high customer satisfaction by providing excellent product information, technical support, and quoting services.

Essential Duties and Responsibilities:
  • Manage B & E Consumer and Commercial accounts, building strong relationships with assigned customers.
  • Provide internal support to increase customer sales.
  • Serve as the main point of contact for customer inquiries about products, specifications, and functions.

Skills and Qualifications:
The ideal candidate will have minimum 4-7 years of experience in customer service, with inside sales experience preferred. Strong communication skills, including writing and verbal communication, are essential. Additionally, proficiency in MS Excel and Word, as well as familiarity with ERP and CRM systems, is a plus. Salary range $60,000 - $80,000 per year.

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