Patient Access Representative Per Diem

2 weeks ago


Phillipsburg, New Jersey, United States St. Luke's Hospital Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Access Representative to join our team at St. Luke's Hospital. As a key member of our Emergency Room and Outpatient Department, you will be responsible for ensuring seamless patient registration and access to care.

Key Responsibilities
  • Registration and Data Entry: Accurately complete patient registration processes, collect and enter patient information into our computer system, and ensure timely and efficient data entry.
  • Cash Collection and Order Placement: Collect point-of-service cash payments and place corresponding orders and charges in our system.
  • Customer Service and Communication: Provide exceptional customer service to patients, families, and internal stakeholders, communicating effectively and resolving issues in a timely manner.
  • Insurance Verification and Benefits: Verify patient insurance benefits and communicate with insurance companies as needed.
  • Self-Pay and Co-Pay Collection: Identify, collect, and record self-pay and co-pay amounts from patients.
  • Knowledge and Compliance: Maintain knowledge of current insurance regulations, policies, and procedures, and ensure compliance with hospital policies and procedures.
Requirements
  • Education: High school graduate or equivalent required.
  • Experience: Excellent customer service and interpersonal skills, with general computer experience and data entry skills. Insurance background and knowledge of medical terminology preferred.
Physical and Sensory Requirements

Sitting for up to 8 hours per day, frequent use of hands/fingers for data entry, occasional walking, and ability to push up to 250 pounds in a wheelchair.

Work Environment

St. Luke's Hospital is a dynamic and patient-centered environment, with a strong commitment to excellence and customer satisfaction.



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