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Boat Service Manager

2 months ago

Pearland, Texas, United States Bass Pro Shops Full time
Job Summary

The Boat Service Manager is a key role within the Bass Pro Shops organization, responsible for overseeing the daily operations of the Boat Service department. This position requires a strong leader who can manage and direct a team of associates to achieve exceptional customer service and sales results.

Key Responsibilities
  • Department Leadership: Provide daily supervision and direction to the associates in the Boat Service department, ensuring a safe and productive work environment.
  • Service Operations: Schedule and assign all service, rigging, and warranty work orders, ensuring timely completion and customer satisfaction.
  • Inventory Management: Maintain and manage unit and parts inventories, ensuring accuracy and minimizing shrinkage.
  • Customer Service: Support a strong commitment to world-class customer service, ensuring a pleasant and productive shopping experience for all customers.
  • Team Development: Assist the Boat Manager in staffing the Service area with customer-oriented associates, participating in interviewing, training, and performance evaluations.
  • Special Events: Assist the Boat Manager in coordinating all special events, including Boat Shows, Classic events, and other on-site promotional activities.
  • Warranty and Claims: Ensure warranty claims are created, submitted, and warranty payments received on a timely basis.
  • Product Detailing: Ensure products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.
Requirements
  • Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus.
  • Knowledge, Skills, and Abilities: Ability to calculate figures and amounts, read and analyze reports, present information effectively, and conduct meetings and presentations to groups.
  • Technical Skills: Proficiency with PC-based word processing, spreadsheets, data-based management, and electronic point-of-sale and inventory management systems.
  • Interpersonal Skills: Demonstrated strong interpersonal skills, ability to establish and maintain effective working relationships with co-workers, associates, customers, and Corporate Staff.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary Benefits
  • 401k Retirement Savings
  • Paid Holidays
  • Paid Vacation
  • Paid Sick Time
  • Bass Pro Cares Fund
Equal Opportunity Employer

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.