Pharmacy Customer Service Representative

2 weeks ago


Opelika, Alabama, United States Walgreens Full time
Job Description:

Deliver exceptional customer experiences in our pharmacies by providing courteous, fair, friendly, and efficient service. Engage with customers and patients, answering questions and resolving issues to ensure a positive experience.

Key Responsibilities:

• Register sales on assigned cash register and process prescriptions under the supervision of a pharmacist.
• Assist the pharmacist in the practice of pharmacy, using pharmacy systems to obtain patient and drug information.
• Provide customer service in the photo area, including digital passport photo service and suggestive selling of promotional photo products.

Operations:

• Maintain a clean and well-merchandised store environment, including counters and shelves.
• Check in and price merchandise as required or directed by store management.
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems and ensuring information is entered correctly.

Training & Development:

• Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits.
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.

Requirements:

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment and prior work experience with Walgreens.

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