Hospitality Services Manager

16 hours ago


Mountain City, Tennessee, United States Dollywood Full time
Job Description

The Front Office Hospitality Leader will be responsible for directing the overall hospitality operation of the front office, including front desk and PBX, guest services, and concierge/ticketing sales. This includes ensuring high levels of customer service at all touch points, creating and maintaining a warm and inviting guest experience, and implementing standards, policies, and procedures consistent with company policies.

The ideal candidate will have a minimum of 2 years of leadership experience in front office or guest services, with a proven track record of leading-edge methods of guest and employee satisfaction in a mid-large size hotel/resort environment.

A college degree in Business or Hospitality is preferred, but extensive practical experience will be considered in lieu of educational degrees.

Your responsibilities will include:

  • Directing the overall hospitality operation of the front office
  • Ensuring high levels of customer service at all touch points
  • Creating and maintaining a warm and inviting guest experience
  • Developing on-boarding plans and auditing for compliance
  • Implementing standards, policies, and procedures consistent with company policies


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