Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at See Rock City Inc. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to provide exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Answer and process incoming calls in a timely and professional manner.
- Greet and assist guests visiting the hospitality office.
- Provide administrative support as needed across various teams.
- Deliver excellent guest service to internal and external customers in line with the organization's mission, culture, and values.
- Model appropriate guest and partner interaction at all times.
- Administer Guest Relations Desk responsibilities five days a week, including weekend and holidays on a regular schedule.
Requirements:
- High school diploma or general education degree (GED).
- Minimum 6 months experience in guest/customer service environment preferred.
- Excellent computer skills and proficiency in MS Office, including Word, Excel, and Outlook.
- Outgoing, friendly personality and ability to provide excellent guest service.
- Ability to communicate and interact effectively in one-on-one and small group situations.
- Ability to present a professional image to guests and partners.
- Excellent attention to detail.
- Ability to effectively present information and respond to questions from a group of managers, guests, or the general public.
Compensation and Benefits:
The hourly wage for this position is estimated to be between $12.95 and $13 per hour. Additional benefits include a flexible schedule to work nights, weekends, holidays, and special events as needed. Regularly uses hands and fingers, lifts/moves up to 20 pounds, walks, stoops, kneels, or crouches frequently, and stands regularly.
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