Customer Service Representative

7 days ago


Lookout Mountain, Tennessee, United States See Rock City Inc Full time

About the Role

We are seeking a highly motivated Customer Service Representative to join our team at See Rock City Inc. As a Customer Service Representative, you will be responsible for providing exceptional guest service and ensuring a positive experience for all visitors.

Key Responsibilities

  • Deliver outstanding customer service to internal and external customers in line with our organization's mission and values.
  • Model appropriate guest and partner interaction at all times, promoting a welcoming and inclusive environment.
  • Perform opening and closing procedures, as well as normal cashier duties, with attention to detail and a commitment to quality.
  • Maintain a clean and organized shop, adhering to company standards.
  • Restock shelves and displays as needed, ensuring an attractive and inviting store atmosphere.
  • Answer phone calls professionally, taking messages and/or orders as required.
  • Perform other duties as assigned by management, demonstrating flexibility and a willingness to learn.

Requirements

  • At least 1 year of previous experience in retail or a related field, with a willingness to receive training and development opportunities.
  • Possess a kind personality, a strong desire to contribute to a great team, and a willingness to learn and improve skills.
  • Display a professional, engaging, and polite image to guests and team partners, consistently meeting expectations.
  • Effectively communicate in one-on-one and small group settings, understanding the importance of feedback and input.
  • Read and comprehend operational documents, applying knowledge to make informed decisions.
  • Work collaboratively with a team in a fast-paced, efficient environment, prioritizing tasks and managing time effectively.
  • Perform basic arithmetic operations, including addition, subtraction, multiplication, and division, using American currency.
  • Provide a flexible schedule to work nights, weekends, holidays, and special events as needed, demonstrating adaptability and a commitment to teamwork.
  • Frequently use hands and fingers, lift/move up to 15 pounds, walk, stoop, kneel, or crouch regularly, and stand for extended periods.

Compensation Package

We offer a competitive hourly wage of $11-11.25 per hour, providing a stable income and opportunities for growth and development.



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