Customer Service Representative
7 days ago
About the Role
We are seeking a highly motivated Customer Service Representative to join our team at See Rock City Inc. As a Customer Service Representative, you will be responsible for providing exceptional guest service and ensuring a positive experience for all visitors.
Key Responsibilities
- Deliver outstanding customer service to internal and external customers in line with our organization's mission and values.
- Model appropriate guest and partner interaction at all times, promoting a welcoming and inclusive environment.
- Perform opening and closing procedures, as well as normal cashier duties, with attention to detail and a commitment to quality.
- Maintain a clean and organized shop, adhering to company standards.
- Restock shelves and displays as needed, ensuring an attractive and inviting store atmosphere.
- Answer phone calls professionally, taking messages and/or orders as required.
- Perform other duties as assigned by management, demonstrating flexibility and a willingness to learn.
Requirements
- At least 1 year of previous experience in retail or a related field, with a willingness to receive training and development opportunities.
- Possess a kind personality, a strong desire to contribute to a great team, and a willingness to learn and improve skills.
- Display a professional, engaging, and polite image to guests and team partners, consistently meeting expectations.
- Effectively communicate in one-on-one and small group settings, understanding the importance of feedback and input.
- Read and comprehend operational documents, applying knowledge to make informed decisions.
- Work collaboratively with a team in a fast-paced, efficient environment, prioritizing tasks and managing time effectively.
- Perform basic arithmetic operations, including addition, subtraction, multiplication, and division, using American currency.
- Provide a flexible schedule to work nights, weekends, holidays, and special events as needed, demonstrating adaptability and a commitment to teamwork.
- Frequently use hands and fingers, lift/move up to 15 pounds, walk, stoop, kneel, or crouch regularly, and stand for extended periods.
Compensation Package
We offer a competitive hourly wage of $11-11.25 per hour, providing a stable income and opportunities for growth and development.
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