Customer Accounts Specialist

3 weeks ago


Nashville, Tennessee, United States Caterpillar Full time
About the Role

Caterpillar is seeking a skilled Customer Accounts Specialist to join our team. As a key member of our finance department, you will be responsible for resolving customer payment delinquencies and maintaining accurate records of customer payment history.

Key Responsibilities
  • Establish and maintain positive relationships with customers to resolve payment issues and obtain payment commitments.
  • Accurately record and update customer payment information in our computerized system.
  • Identify and escalate complex customer issues to management for resolution.
  • Utilize effective communication skills to resolve customer complaints and concerns.
Requirements
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficiency in computerized systems and software.
What We Offer

Caterpillar offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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