Customer Service Coordinator Specialist

4 days ago


Glendale Heights, Illinois, United States Climate Pros Full time
Job Description:

The Customer Service Coordinator plays a vital role in the success of our team at Climate Pros. As the liaison between our Field Service and Billing Departments, this individual will be responsible for providing exceptional support to clients and ensuring seamless communication throughout the customer journey.

Key Responsibilities:
  • Client Support: Provide timely and accurate responses to client inquiries, addressing concerns and resolving issues efficiently.
  • Task Management: Monitor and maintain customer work order networks and refrigerant tracking websites, ensuring up-to-date information is readily available.
  • Invoicing and Processing: Process quotes in customer work order networks and in-house software, as well as complete invoicing for assigned customers.
  • Warranty Claims: Track and process manufacturer warranty claims, maintaining accurate records and communicating with clients as necessary.
  • Parts Tracking: Follow up on parts ordered by purchasing, ensuring timely delivery and resolution of any issues.
  • Dispatch Management: Review, finalize, and submit dispatches for billing purposes, ensuring accuracy and efficiency.
Requirements and Qualifications:
  • Education: High School Diploma or equivalent required; 3+ years of clerical or administrative experience preferred.
  • Skill Set: Excellent communication skills, both written and verbal; strong organizational abilities; attention to detail; and proficiency in MS Office applications (Word, Excel, Outlook).
Work Environment:

Regularly required to sit, stand, and walk; occasional lifting and/or moving up to 25 pounds; moderate noise level. Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals and prohibit discrimination and harassment based on protected characteristics.

Estimated Salary:

$55,000 - $65,000 per annum, depending on location and experience.



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