Event Planner and Customer Experience Specialist

6 days ago


Champaign, Illinois, United States Michaels Stores Full time
Michaels Stores Job Description

Estimated Salary: $40,000 - $60,000 per year

About Michaels Stores

Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. We provide a wide range of art supplies, framing services, and other creative materials for artists, hobbyists, and DIY enthusiasts.

Job Overview

We are seeking an energetic and enthusiastic Event Planner and Customer Experience Specialist to join our team. As an integral part of our store operations, you will be responsible for planning, coordinating, and facilitating events, as well as providing exceptional customer service to guests of all ages.

Key Responsibilities:
  • Plan and coordinate multiple events at once, including children's birthday parties and craft classes
  • Engage with clients and create an environment of fun and creativity
  • Demonstrate and instruct party participants in craft projects, perform face painting and other activities
  • Facilitate and implement party add-ons, such as goody bags and balloons
  • Communicate events with clients and store team members
  • Complete administrative tasks, such as answering emails and making phone calls
  • Adjust plans and events based on client feedback and needs
Customer Service Skills:
  • Help customers shop, locate products, and provide solutions
  • Provide fast and friendly checkout experience
  • Engage customers on benefits of Rewards program and Private Label Credit Cards
  • Educate customers on Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Requirements:
  • Retail and/or customer service experience required
  • Excellent people skills and ability to handle job stress
  • Good communication skills, including written, verbal, and nonverbal communication
  • Organizational skills, interpersonal skills, and creative problem-solving skills
Benefits:
  • Health insurance (medical, dental, and vision)
  • Paid time off
  • Tuition assistance
  • Generous employee discounts
Work Environment:
  • Public retail store setting
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment


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