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Claims Support Specialist
2 months ago
Contract Position with Potential for Permanent Hire
- Hybrid Work Model - 3 Days Onsite | 2 Days Remote
- Location: Wilkes-Barre, Pennsylvania
- Post-Training Shift Options:
9:00 AM – 5:30 PM
9:30 AM – 6:00 PM
10:00 AM – 6:30 PM
10:30 AM – 7:00 PM
11:00 AM – 7:30 PM
Key Responsibilities:
- Manage approximately 60-70 inbound calls daily regarding claims
- Engage with Claimants, Medical Professionals, Service Providers, and Legal Representatives
- Exhibit empathy and effective de-escalation techniques
- Potential for advancement into various departments
Employee Benefits:
- Paid Holidays Throughout Contract Duration
- Comprehensive Benefits & Paid Time Off from Day One
The Claims Support Specialist will interact with multiple stakeholders via phone concerning various products and services. This role is integral to either the Policy Services or Claims teams, addressing inquiries from diverse sources. Candidates should possess prior customer service experience in any sector, outstanding communication abilities, and a professional demeanor.
Additional Qualifications:
- Experience in a high-volume call center is preferred
- Familiarity with CRM software
- Completion of assessments to evaluate internet speed, multitasking skills, and essential job functions
Interview Process:
- Availability for Interviews: Monday to Thursday Onsite, Fridays Virtual
- Questions will focus on past experiences and situational responses
Essential Skills:
- Prior experience in customer service roles
- Exceptional communication skills
- Professional appearance and conduct
Company Background:
TEKsystems is seeking a Claims Support Specialist for a highly-rated insurance provider. The organization delivers a wide array of insurance products and services through independent agents and brokers across the nation.
Work Environment:
A collaborative workplace with no sales pressure. A structured training program with clear expectations for shifts following training.
Business Objective:
Transitioning from an offshore team to a local onsite team to fill talent pipeline gaps for advanced roles.
