Pharmacy Operations Specialist

5 days ago


WilkesBarre, Pennsylvania, United States Walgreens Full time
Job Description:

In this role, you will assist the pharmacist in the practice of pharmacy, ensuring compliance with state and federal regulations. You will also be responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Additionally, you will assist with and coach pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

Customer Experience:

You will engage customers and patients by greeting them and offering assistance with products and services. You will resolve customer issues and answer questions to ensure a positive customer experience. You will also model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations:

You will assist in the practice of pharmacy, under the supervision of the pharmacist, in accordance with state, federal, and company policy. You will review and comply with the Walgreen Co. Pharmacy Code of Conduct. You will also perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, and filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.

Responsibilities:

Assist pharmacists in scheduling and maintaining work flow
Report prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
Register all related sales on assigned cash register, collect and handle cash as required
Process manual claims for third-party program prescription services in a timely and efficient manner
Lead Pharmacy Department inventory management activities, including ordering, unpacking, checking, and storing shipment of pharmaceuticals
Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs
Assist and support Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data
May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required
Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other healthcare providers
Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance
Coach pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency within the pharmacy
Comply with all company policies and procedures and maintain respectful relationships with coworkers

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