Billing Operations Team Lead

3 weeks ago


Tarrytown, New York, United States ENT and Allergy Associates Full time
Billing Operations Team Supervisor

ENT and Allergy Associates, LLP is seeking a highly motivated and experienced Billing Operations Team Supervisor to join our team. As a key member of our corporate office, you will be responsible for leading the day-to-day operations of the Billing Operations Team.

Key Responsibilities:
  • Supervise the Billing Operations Team to ensure efficient and effective operations
  • Stay up-to-date on all information regarding insurance practices provided by the collections team
  • Maintain a professional, happy, and respectful tone with patients
  • Enforce all policies and procedures for the department
  • Train new staff members and review procedures with staff as needed
  • Implement special project reports within the staff
  • Review the Significant Event report when necessary
  • Monitor follow-up techniques within the department
  • Answer email inquiries from staff, offices, collection agencies, and patients
  • Assist patients with escalated issues and triage patient inquiries to the correct office location or department
  • Confirm batches are closed daily and payment plans are up-to-date weekly
  • Monitor staff login times and work closely with the outside collection agency
  • Report payments and adjustments with the outside collection agency
  • Monitor reports from the outside collection agency and pre-collection agency on a weekly basis
Requirements:
  • Prior experience and understanding of medical insurance
  • Excellent customer service skills
About Us:

ENT and Allergy Associates, LLP is the largest and most comprehensive ear, nose, throat, allergy, and audiology practice in the nation, with 46 offices and over 220 physicians. We offer a competitive salary and comprehensive benefits package, including medical and dental coverage.

Please note that ENT and Allergy Associates, LLP is an E-Verify employer.



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