Community Experience Team Lead

5 days ago


Tarrytown, New York, United States JCC Association Full time
Job Title: Community Experience Team Lead

We are seeking a highly skilled and experienced Community Experience Team Lead to join our team at the Shames JCC on the Hudson. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming experience throughout the JCC.

Key Responsibilities:
  • Supervise and train Welcome Desk colleagues to provide accurate information and excellent customer service.
  • Ensure all shift colleagues are informed of daily activities, program updates, and schedule changes.
  • Model and promote excellent customer service, including responding to member requests and questions in a timely and informed manner.
  • Oversee the creation of a welcoming and informative front desk environment.
  • Communicate with the Community Experience Senior Manager daily on member and staff needs.
  • Prepare handover notes for next Team Lead at end of each shift.
  • Conduct tours and follow up with prospective members.
Requirements:
  • Experience in customer service and hospitality required.
  • Prior management experience a plus.
  • Background in administrative work preferred.
  • Excellent attention to detail and ability to multitask.
  • Exceptional interpersonal and organizational skills.
  • A commitment to the community-building mission of the J.
Salary:

$35,000 - $45,000

The Shames JCC on the Hudson is a non-sectarian community center providing meaningful experiences for individuals and families throughout their lives. We are a welcoming, inclusive gathering place that enriches the greater community through social, recreational, educational, social action, supportive service, wellness, and cultural programs and resources guided by Jewish values.



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