Head of Digital Renewal

3 weeks ago


Provo, Utah, United States Qualtrics Full time
As the Head of Digital Renewal, you will be responsible for driving digital and frontline teams to collaborate and create leverage, improve customer experience, and create Qualtrics champions across our customer base. You will have a CEO mindset and partner with cross-functional counterparts in Sales, Marketing, Product Management, Engineering, and Professional Services to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion, and improve the overall CX. The estimated salary for this role is $250,000-$350,000 per year, depending on location and experience.

A minimum of 10 years of experience in SaaS, strategy, consulting, operations, product management, or a similar field is required. You must have experience with digital/adoption marketing and/or digital customer success, prior experience building and deploying digitally-enabled customer motions, and experience leading successful teams that work effectively cross-functionally. A strong background in technology and the ability to explain technical tasks to non-technical stakeholders is also required.

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