Assistant Head Housekeeper

4 days ago


Provo, United States RAMADA OF PROVO TOWN CENTER Full time

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a willing, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities:
  • Supervise the operations of the housekeeping and laundry areas 2 days per week to ensure the achievement of departmental productivity objectives and service quality standards.
  • Assign guest rooms.
  • Inspect guest rooms after housekeepers are finished and correct any oversights.
  • Report guest room status to housekeeper.
  • Report due-out status to front desk.
  • Inspect for needed repairs, report maintenance problems immediately, and follow up to ensure the work has been completed.
  • Inspect equipment to ensure safe operation.
  • Report vacant/clean guest rooms to front desk every two (2) hours.
  • Supervise the preparation of rooms.
  • Function as housekeeper as assigned.
  • Any other duties and tasks as assigned by management.
Physical Requirements:
  • Carry, lift, push, pull, and move items weighing up to 50 pounds on your own. Heavier items will be a team lift.
  • Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.
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