APS Intake Worker

4 days ago


Provo, United States State of Utah Full time
Salary: See Position Description

Location : Utah County, UT

Job Type: Full Time

Remote Employment: Flexible/Hybrid

Job Number: 43651

Agency: 250 Health & Human Services

Unit: 4174 DHHS DAAS APS OPERATIONS

Opening Date: 12/27/2024

Closing Date: 1/8/2025 11:59 PM Mountain

FLSA: Non-Exempt

Recruiter: Eliana Sigler (esigler1@utah.gov)

# of Openings: 1

Background Check: You must successfully pass a criminal history check.

Location: This position is open to remote work/teleworking options. The employee will be required to be in the office 2 days during the work week at the DAAS Intake Office at 288 N 1460 W, Salt Lake City, UT. The employee may also be required to attend events and meetings at the Intake Office on days other than the 2 days he/she is required to be in the office. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.

Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period.

Schedule Code Description: This position requires a 12 month probationary period. Current State employees who have already passed a probationary period will not be required to complete another one.

Benefits: This position is eligible for a full benefits package. See benefits tab below for details.

Driver License Requirements: Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: https://adminrules.utah.gov/public/search/driver%20eligibility/Current%20Rules

EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.

Job Description

If you feel strongly about advocacy for vulnerable adults, this job is for you The Division of Aging and Adult Services (DAAS), within the Department of Health and Human Services, is looking for an APS Intake Worker (Caseworker I/II) for Adult Protective Services, to be the first line of contact with the public through the phone system. This position is dedicated to assessing referrals relating to abuse, neglect, and exploitation of vulnerable adults, along with making referrals to partnering agencies when appropriate. You may have to engage in conversations with upset, frustrated, or angry individuals.
This position will be filled as a Caseworker I or Caseworker II depending upon the qualifications of the applicant.

Caseworker I ($18.31 - $27.47): A Bachelor's Degree in Psychology, Sociology, Social Work, Family & Human Development, Criminal Justice, Gerontology or four years of professional work experience in a closely related field is preferred. You will also qualify if you have at least 4 years of paid employment or volunteering working with older adults and/or people with disabilities (vulnerable adults). This employee will operate under close and regularly provided professional supervision.

Caseworker II ($20.38 - $30.64): a Social Service Worker license or a closely related license in the State of Utah is preferred. This employee will be fully trained and exercise independent judgment and discretion and assess human service needs for elderly adults and/or people with disabilities.

Principal Duties
An APS Intake Worker (Caseworker I/II):
  • deals with people in a manner which shows sensitivity, tact, and professionalism
  • operates a multi-line telephone system
  • uses common computer programs and is proficient in spelling, grammar, and typing
  • reads and assesses different forms of electronic information to make sound decisions regarding abuse, neglect, and exploitation
Preference

Preference may be given to candidates who have:
  • At least 6 months employment as a case manager or investigator
  • Experience investigating abuse, exploitation, and/or neglect, or related areas
Why You Should Join Our Team

Join a great and compassionate team and be a part of helping vulnerable and aging adults. You will also receive great benefits. Click here to see the variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program the State of Utah offers.

The Agency

For more information on the Division of Aging and Adult services within the Department of Health and Human Services, click here.

Supplemental Information
  • Working Conditions
    • Risks found in potentially dangerous or unusual environmental stress situations, e.g., being subject to possible physical attack.
  • Physical Requirements
    • Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.


Benefits:
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click

FMLA General Notice:
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01

To be considered for this position you must pass a criminal background check. Do you understand, agree to, and accept this requirement?
  • Yes
  • No


02

Are you a current or previous employee of Division of Aging and Adult Services (DAAS)?
  • Yes
  • No


03

A Bachelor's Degree in Psychology, Sociology, Social Work, Family & Human Development, Criminal Justice, Gerontology or a closely related field is preferred for Caseworker I. Do you hold a degree in one of these areas of study?
  • Yes
  • No


04

List the degrees you've earned and their related areas of study.

05

To qualify for the Caseworker II level you must have a Social Service Worker license or a closely related license with the State of Utah. Do you have a current Social Service Worker or closely related license with the State of Utah?
  • Yes
  • No


06

Please list the type of licenses and license numbers you hold with the State of Utah.

07

How many years of paid employment or volunteering do you have working with older adults and/or people with disabilities (vulnerable adults)?
  • No Experience
  • Less Than 1 year of experience
  • 1 or more years of experience
  • 2 or more years of experience
  • 3 or more years of experience
  • 4 or more years of experience
  • 5 or more years of experience


08

Please describe your paid employment or volunteer work with older adults and/or people with disabilities (vulnerable adults). Include the organization you worked with, service dates, job titles and duties.

09

How many years of experience do you have working in a call center or similar environment where the primary responsibility involves gathering information and providing referrals over the phone?
  • Less Than 1 year of experience
  • 1 or more years of experience
  • 2 or more years of experience
  • 3 or more years of experience
  • 4 or more years of experience
  • 5 or more years of experience


10

#Please indicate how you heard about this specific job posting.
  • State of Utah job site (www.governmentjobs.com/careers/utah)
  • Referred by a Friend or Family
  • Indeed
  • Other External Job Board or Site
  • LinkedIn
  • Social Media (Facebook, Twitter, etc.)
  • DWS job website (www.jobs.utah.gov)
  • Advertisement (Digital Ad, Billboard, Print, etc.)
  • Professional Network (Association, Membership, Work Colleague)
  • University Network (Handshake, School Job Board, Career Center, etc.)
  • Contacted by a Recruiter
  • Career or Job Fair
  • Internship
  • Interviewed for different position
  • Internal communications (Agency/Division, etc.)
  • Other (not listed above)


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