Seasonal Guest Experience Leader, Part Time

5 days ago


Santa Clara, California, United States Bloomingdale's Full time
About the Role

Bloomingdale's is seeking a highly motivated and customer-focused Guest Experience Leader to join our team. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Act as a role model of service, greeting all customers and actively engaging in conversation to understand their needs.
  • Anticipate and resolve customer issues promptly, ensuring a seamless shopping experience.
  • Lead by example, mentoring associates on store processes and procedures to ensure outstanding customer service.
  • Provide visible store oversight, ensuring that all areas of the store are well-stocked and visually appealing.
  • Collaborate with the sales team to drive sales growth, identifying opportunities to upsell and cross-sell products.
  • Communicate effectively with management, sharing observations and feedback to drive continuous improvement.
Requirements
  • Bachelor's degree from a 4-year college or university.
  • 3-5 years of related experience in a retail or customer-facing role.
  • Excellent written and verbal communication skills.
  • Ability to read, write, and interpret instructional documents.
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Ability to work independently and effectively with minimal direction to drive business outcomes.
  • Microsoft Excel proficiency.
  • Superior organizational and time management skills.
  • Ability to work a flexible schedule based on department and store/company needs.
What We Offer

Bloomingdale's offers a competitive salary and benefits package, including 401(k), medical, vision, and dental insurance options, PTO accruals, and holidays. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.



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