Commercial Fire Service Coordinator
4 weeks ago
Job Title: Commercial Fire Service Coordinator
Job Summary:
The Commercial Fire Service Coordinator is responsible for providing exceptional customer service and support to external and internal customers. This role requires a strong understanding of company products, services, and policies, as well as excellent communication and problem-solving skills.
Key Responsibilities:
- Assist customers with appointments, questions, complaints, or problems related to fire safety and alarm systems.
- Provide basic system training and support to customers.
- Utilize software, databases, and applications to resolve customer issues and provide solutions.
- Collaborate with field technicians to troubleshoot and resolve customer issues.
- Meet or exceed Call Center metrics while providing excellent customer service.
Requirements:
- High School Diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent communication, problem-solving, and technical skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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