Senior Automotive Services Manager

2 weeks ago


Durtol, Auvergne-Rhône-Alpes, United States Automobile Club of Southern California Full time
Job Summary

In this key role, you will oversee the management of a large network of roadside assistance providers, ensuring high-quality services are delivered to members. You will be responsible for maintaining relationships with vendors, managing operations, and overseeing staff to achieve business objectives.

About the Job

This position is based in Southern California, working with 14,000 employees across 21 states serving 17 million members. As a senior manager, you will play a crucial role in driving our organization's success.

Responsibilities

  • Develop and implement strategies to improve service quality and member satisfaction.
  • Maintain strong relationships with external partners, including law enforcement, towing associations, and AAA affiliates.
  • Hire, train, and manage personnel assigned to the office section, focusing on employee development and retention.
  • Prepare and manage the section operating budget, ensuring alignment with corporate goals.
  • Negotiate contracts with service providers, ensuring cost-effective solutions.

Requirements

We seek a candidate with 5+ years of experience in emergency road services, repair, or related automotive management. A bachelor's degree or equivalent combination of education and work experience is required. Additionally, you should have:

  • Demonstrated knowledge of the towing and repair industry.
  • Prior experience developing recommendations, proposals, and successful negotiations.
  • Strong verbal and written communication skills, including presentation skills.
  • General management, organizational, and time management skills.

Compensation

The estimated salary for this role is $120,000 - $150,000 per year, depending on qualifications and location. We also offer an excellent benefits package, including health coverage, 401(k) plan, pension, tuition assistance, PTO, wellness program, and employee discounts.



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