Automotive Services Field Operations Manager

2 weeks ago


Durtol, Auvergne-Rhône-Alpes, United States Automobile Club of Southern California Full time

The Automotive Services Field Operations Manager plays a vital role in ensuring the delivery of exceptional roadside assistance and repair services to our members. With a strong focus on managing external vendor relationships, this position is responsible for overseeing the network of service providers, ensuring high-quality services are delivered consistently across the region.

As a key member of our team, the successful candidate will possess excellent communication and negotiation skills, with the ability to build strong relationships with vendors and internal stakeholders alike. They will be responsible for reviewing and monitoring service quality, identifying areas for improvement, and developing strategies to enhance the overall member experience.

This leadership role requires a deep understanding of the towing and repair industry, as well as mechanical aptitude and analytical skills. The ideal candidate will have prior experience in managing large external vendor relationships, including teams of staff, and possess strong problem-solving and conflict resolution skills.

With a strong emphasis on customer satisfaction, the Automotive Services Field Operations Manager will work closely with the team to ensure that all member complaints are resolved efficiently and effectively, meeting the Club's service philosophy and AAA Quality Standards. This role also involves managing operations, directing staff, and communicating programs and services to ensure compliance with policies and procedures.

In addition to these responsibilities, the successful candidate will be expected to develop and maintain liaison relationships with external contacts, including law enforcement, towing associations, and other strategic partners. They will also be responsible for hiring, training, and managing personnel assigned to the office section, providing guidance and coaching to staff, and preparing and managing the section operating budget.

We offer a competitive salary of $95,000 - $115,000 per year, commensurate with experience, plus an impressive range of benefits, including health coverage, 401(K) plan with company match, pension, tuition assistance, PTO for community volunteer programs, wellness program, and employee discounts. If you are a career-minded, service-driven professional with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.



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