Care Coordinator I Bilingual
6 days ago
We are seeking a highly skilled Care Coordinator I to join our team at Didi Hirsch Mental Health Services. As a Care Coordinator I, you will play a critical role in providing case management, parenting support, and linkage to community resources for individuals with a history of persistent mental illness and/or substance use.
Key Responsibilities- Assist clients in locating, accessing, and utilizing a range of health care services, community support groups, and resources.
- Assess clients' needs and functioning, present cases in treatment team meetings, and monitor progress as needed.
- Act as a client advocate, interfacing with housing and support agencies, including property owners, support groups, Social Security, Medicare/MediCal, etc.
- Develop and maintain rapport and cooperative relationships with community agencies for the benefit of clients.
- Provide individual/group supportive counseling and psycho-education to assist clients in coping with mental illness and/or substance use, promote recovery, and develop self-sufficiency.
- Provide crisis intervention and facilitate conflict resolution among program clients as needed; assist clients in problem-solving life situations.
- Interface with clinical and medical staff in coordinating client care.
- Meet Agency client service expectations.
- Monitor and maintain documentation of client services; ensure compliance with Agency, county, state, and federal policies and procedures, standards, and guidelines.
- Develop and maintain clinical skills through seminars, workshops, or other forms of continuing education/training related to individuals with a history of mental illness and/or substance use disorders.
- Attend and participate in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
- Provide social rehabilitation services to clients and their families individually and/or in a group setting.
- Conduct outreach services to generate client referrals.
- Participate in community resource and/or health fairs.
- Provide parenting services to individuals, groups, or the community at large.
- If bilingual, assist with interpretation services for medical staff.
- Fluency in the required language for the assigned program (Spanish).
- A minimum of two (2) years of related experience or a bachelor's degree is required.
- Previous experience working in a social service/mental health environment, preferably with mental health and/or substance use clients.
- Current California driver's license, car insurance, and a driving record acceptable to the Agency's insurance carrier.
- Current knowledge of all job-specific skills, including crisis intervention and multicultural and socio-economic issues, and documentation standards.
- Knowledge of Agency policies and procedures, HIPAA, policies, and documentation guidelines, and county, state, and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
- Knowledgeable about and actively supports integrated mental health, physical health, and substance use treatment for improving care for the whole person.
- Basic advocacy skills, including a holistic approach to integrated health care and case management.
- Skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
- Able to efficiently use the personal computer, including Microsoft Office Suite and Electronic Health Record.
- Ability to travel in the community and/or between Agency sites to provide services in a variety of settings, including outpatient and field-based locations (home, school, etc.).
- Ability to utilize data, outcomes, experience, and judgment to make effective business and therapeutic decisions.
- Demonstrate commitment to team objectives and Didi Hirsch mission.
- Adapt to changing needs by acquiring new skills and knowledge.
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.
We value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.
We are committed to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
We are a future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
We provide compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
We are dedicated to excellence, diversity and inclusion, equity, well-being, advocacy, and community engagement.
We are an equal opportunity employer/protected veterans/individuals with disabilities.
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