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OPC Specialist Full-time

2 months ago

Orlando, Florida, United States Westgate Resorts Full time
Job Title: OPC Specialist Full-time

Westgate Resorts is seeking a highly motivated and customer-focused OPC Specialist to join our team. As a key member of our marketing team, you will be responsible for promoting Westgate Resorts throughout central Florida.

Job Summary:

The OPC Specialist will be the frontline for our marketing team, promoting Westgate Resorts to potential clients and encouraging them to visit our resorts. You will be required to book room nights, sell attraction tickets, and provide concierge services to guests and visitors.

Key Responsibilities:
  • Promote Westgate Resorts to potential clients and encourage them to visit our resorts.
  • Book room nights and sell attraction tickets to guests and visitors.
  • Provide exceptional customer service to guests and visitors, ensuring a 5-star experience.
  • Utilize a consultative approach to offer discounted ticket sales and resort room bookings, maximizing guest experiences and personal commissions.
  • Manage cash and credit card transactions accurately and securely.
  • Maintain a professional appearance and work environment at all times.
  • Stay up-to-date on ticket prices and special promotions offered by Westgate Resorts.
Requirements:
  • Must be outgoing and assertive.
  • Must be able to handle cash and tickets accurately and securely.
  • Enjoy working with tourists.
  • Positive, self-motivated, and able to work in a team environment.
  • Excellent face-to-face customer service skills.
  • Ability to overcome objections.
  • Requires a flexible work schedule, including mornings, nights, weekends, and holidays.
Benefits:
  • Comprehensive health benefits - medical, dental, and vision.
  • Paid Time Off (PTO) - vacation, sick, and personal.
  • Paid Holidays.
  • 401K with generous company match.
  • Get access to your pay as you need it with our Daily Pay benefit.
  • Family benefits, including pregnancy, parental leave, and adoption assistance.
  • Wellness Programs.
  • Flexible Spending Accounts.
  • Tuition Assistance.
  • Military Leave.
  • Employee Assistance Program (EAP).
  • Life, Disability, Accident, Critical Illness & Hospital Insurance.
  • Pet Insurance.
  • Exclusive discounts for Team Members.
  • Advancement & development opportunities.
  • Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.