Pet Care Specialist

1 week ago

Orlando, Florida, United States PetSuites Full time

A successful candidate for this role will be someone who not only embodies our company culture, but is a team player, self-motivated, takes direction well, and possesses excellent communication skills.

This is a service-related industry, and you should be skilled at customer service and passionate about helping people.

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Work with a team who all exemplify these qualities:

  • A passion for animals and animal care, especially dogs and cats.
  • Ability to work in computer systems such as Microsoft Office.
  • Ability to work a flexible schedule, including holidays and weekends.
  • Provide impeccable customer service by following our Service Foundation principles.
  • Manage cash, check, and credit card transactions and reporting/reconciling.
  • Input all information into resort computer systems.
  • Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
  • Obtain vaccination records from veterinary offices and input into the computer.
  • Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
  • Help initiate “white glove” treatment to our best customers, ensuring the facility meets or exceeds expectations with regards to cleanliness and safety.
  • Notifying manager on duty or ordering when levels of inventory are low in the following areas: cleaning products for lobby areas and office supplies.

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends.

You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is, check in, check out, answering questions, booking reservations, and tailoring our service offerings to their needs.

You’ll use one of your hands to answer phones, take a dog to their destination for the day, hand out some treats, or run some credit cards.

You’ll document what you are seeing and be ready to share with your manager and the pet parent.

Full Time Benefits Include:

  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k match and more

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