Client Support Specialist

2 weeks ago

Harlingen, Texas, United States Compass Connections Full time

At Compass Connections, we take pride in making a positive impact on communities worldwide.


Educational Requirements:
  • Mandatory: Bachelor's degree in behavioral sciences, human services, or social services.
  • Preferred: Graduate degree from an accredited institution in a related discipline.

Certifications:
  • First Aid, CPR, and Emergency Behavior Intervention certifications are required.

Professional Experience:
  • Required: At least one year of relevant experience or training, particularly in crisis intervention.
  • Preferred: Experience in child welfare, case management, and working with immigrant populations is highly valued.

Key Responsibilities:
  • Ensure compliance with all federal and state regulations relevant to this role.
  • Manage a caseload in line with agency policies and licensing standards.
  • Engage in professional development through workshops and seminars.
  • Maintain regular contact with children and families on your caseload.
  • Continuously evaluate changes in circumstances that may impact child safety.
  • Provide guidance and support to crisis line staff to ensure effective responses to crisis situations.
  • Involve children and their sponsors actively in the casework process.
  • Document progress made by children and their families towards achieving service goals.
  • Compile and maintain accurate records and reports as per agency policies.
  • Participate in weekly case discussions with team members and contracted staff.
  • Be available to work evenings, weekends, and holidays as required.
  • Implement safety protocols during emergencies, ensuring the safety of children and staff.
  • Uphold confidentiality in all aspects of service delivery.
  • Adhere to professional and ethical standards as outlined in the employee handbook.

Additional Duties:
  • Coordinate service planning and documentation for assigned cases.
  • Act as a liaison with stakeholders, including legal representatives and immigration courts.
  • Respond to crisis calls and provide necessary support to families.
  • Engage in regular supervision sessions with your supervisor.
  • Travel between locations as necessary for case management.
  • Meet all deadlines set by program supervisors and federal partners.
  • Support and recruit foster parents as part of foster care programs.

Qualifications:
  • Pass a pre-employment drug screening and comply with random screenings during employment.
  • Provide proof of work eligibility when requested.
  • Pass background checks as required.

Skills Required:
  • Ability to respond sensitively to the cultural and socio-economic characteristics of the service population.
  • Collaborative approach to working with team members and service providers.
  • Capability to provide crisis intervention as per training guidelines.
  • Maintain composure in a fast-paced environment.
  • Proficient in using technology to fulfill job responsibilities.
  • Work effectively both independently and as part of a multidisciplinary team.

Compass Connections is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every requirement.


Our organization adheres to the immunization recommendations from the U.S. Centers for Disease Control (CDC), requiring all employees to receive an annual Influenza vaccination or secure an approved exemption.


Compass Connections is an Equal Employment Opportunity (EEO) Employer, committed to not discriminating based on any protected characteristic.

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