Customer Service Representative

4 weeks ago


Williamsport, Pennsylvania, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies
  • Collaborate with team members to ensure customer satisfaction
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
  • High school diploma or equivalent required; degree in business or related field preferred


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