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Computer Systems Support Specialist

2 months ago

Fayetteville, North Carolina, United States Seneca Holdings LLC Full time
Job Title: Computer User Support Specialist

We are seeking a highly skilled Computer User Support Specialist to join our team at Seneca Holdings LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring that they have a seamless and productive experience with our computer systems.

Responsibilities:
  • Provide on-site support for desktop Microsoft Operating System and other software being utilized at the Defense Health Agency (DHA) or Government offices.
  • Install, configure, and troubleshoot common Network Protocols at WAMC, including TCP/IP and wireless protocols.
  • Install, troubleshoot, and perform repairs for microcomputers, terminals, mobile devices, peripherals, and software.
  • Identify and resolve problems with all automation hardware, software, systems, and peripherals.
  • Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals.
  • Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers.
  • Perform all inventory and equipment issues and tracking tasks when deploying new or refurbed equipment in accordance with policies.
  • Copy all stored data and files to the new equipment and verify that all data and files are present.
  • Configure and connect any peripherals originally connected to the old equipment and verify that they are functional.
  • Wipe data and files from the old equipment AR 25-2 or disposal.
  • Keep a current inventory of all equipment in their possession from receipt of hardware from Logistics Division to the return of recovered equipment to the Logistics Division.
  • Ensure that the entire system is completely operational after completion of repairs.
  • Document the old and new serial numbers of any serially numbered component that is replaced and follow all procedures and requirements for equipment tracking and accountability.
  • Enter and update all information and solutions relevant to service requests and tasking using EMTS.
  • Provide Tier II technical and security customer service and support to users regarding all facets of In and Out processing.
  • Provide computer systems security support functions.
  • Setup and maintain Active Directory account restrictions and user rights.
  • Ensure password controls and procedures are followed.
  • Create user accounts, allocate drive space, and establish drive connections.
Requirements:
  • Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation.
  • Current with desktop Microsoft Operating System and other software being utilized within DOD or Government offices.
  • At least two (2) years of experience in troubleshooting and repairing both hardware and software-related issues.
  • Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a large critical environment.
  • Experienced in workstation maintenance and support.
  • Experienced in troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment.
  • Familiar with both cell and smartphone configuration and operations.
  • Ability to demonstrate high standards of customer support and produce high customer satisfaction.
  • Meet the requirements for an IAT Level II position as defined in DOD M.
About Seneca Holdings LLC:

Seneca Holdings LLC is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status.