Patient Service Representative
3 weeks ago
About the Role:
The Cleveland Clinic is seeking a Patient Service Specialist to join our team. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring that our patients receive the highest level of care.
Key Responsibilities:
- Provide a comprehensive, proactive, and patient-first experience for patients and families.
- Create a welcome and professional environment, interact with patients, and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll, and educate patients on MyChart and Appointment Pass.
Requirements:
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
- Associate's degree and one year of experience.
- Bachelor's degree.
Preferred Qualifications:
- Knowledge of medical terminology.
Working Conditions:
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking, or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Salary Information:
Salaries may be shown on independent job search websites and reflect various market averages. Cleveland Clinic values each individual candidate and invites and encourages each candidate to discuss salary/hourly specifics during the application and hiring process.
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