Customer Service Representative
4 days ago
Company Overview:
Fulton Bank is a leading financial institution dedicated to providing exceptional customer experiences. Our values of continuous learning, work-life integration, and inclusion drive our commitment to making a positive impact in local communities.
We champion a culture of innovation, promoting a digitally enabled work environment that enhances the experience of employees and customers alike.
This full-time career opportunity is based out of our Elizabethtown, PA financial center, requiring approximately 40 hours of work per week. The successful candidate must be available to schedule around branch operation hours, excluding Sundays.
Salary:
The hourly rate for this position is $16.75 - $20.72, with a total estimated annual salary ranging from $34,928 to $42,955.
Job Description:
The Customer Service Representative will provide an exceptional Financial Center customer experience, facilitating transactions and referrals of bank products and services. They will actively promote banking solutions to enhance customer service experiences and achieve their financial goals.
Key Responsibilities:
- Accurately assist clients with teller transactions in accordance with bank policy and procedure.
- Refer products and services at the Financial Center, recognizing and following through on referral opportunities.
- Manage risk by maintaining compliance with applicable regulations, Fulton policy, and operational procedures.
- Leverage knowledge of digital solutions and technology to support customers and solve problems.
Required Skills and Qualifications:
To excel in this role, candidates should possess:
- A High School Diploma or equivalent.
- 6-12 months of customer service experience.
- 6-12 months of cash handling experience (preferred).
Benefits:
Fulton Bank offers a comprehensive benefits package, including medical plans, dental and vision insurance, life insurance, 401(k) program, paid time off, disability insurance, and more. To learn more about your eligibility for these programs, please visit our website.
Other Information:
This role requires authorization to work in the United States without sponsorship for a work visa. Fulton Bank is an equal opportunity employer, committed to providing equal employment opportunity for all qualified persons.
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