Customer Service Coordinator
7 days ago
We are actively hiring an Admin Assistant/Customer Service professional who is a team player that will thrive in a fast-paced and supportive environment at Home Climates Inc.
The right candidate for this job is one who is capable of learning multiple tasks and responsibilities, prioritizing effectively, staying organized, detailed, and following through all tasks to the end.
Responsibilities:
- Act as the first point of contact for customers, providing exceptional service and resolving issues promptly.
- Manage and process paperwork for new installs, warranty registrations, and rebate applications.
- Create and review invoices, vendor bills, and payments.
- Schedule service and sales appointments with customers and allocate staff accordingly.
- Maintain service agreement contracts and implement schedule optimization techniques.
- Develop and maintain HVAC and plumbing technical awareness.
- Assist in other administrative tasks as needed.
Skills and Qualifications:
- Associate's or bachelor's degree in a related field or equivalent experience.
- At least 2 years of experience in administrative support or customer service.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize effectively.
- Proficient in Microsoft Office Suite, specifically QuickBooks, Excel, and Word.
- Familiarity with Service Titan CRM system is a plus.
- Excellent problem-solving and analytical skills.
Benefits: Competitive salary range ($55,000 - $65,000), opportunities for career growth, and a dynamic work environment.
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