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IT Support Specialist

4 weeks ago

Longview, Texas, United States Red Knight Solutions, LLC Full time

We are seeking a skilled Field Support Technician to join our Infrastructure Delivery team at Red Knight Solutions, LLC. As a Field Support Technician, you will be responsible for providing customer break fix support for designated equipment, communicating clearly in written and verbal form, and possessing excellent customer service skills.

Responsibilities:

  • Providing customer break fix support for designated equipment
  • Communicating clearly in written and verbal form
  • Possessing excellent customer service skills
  • Accepting and delivery of all service calls assigned
  • Completing all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory
  • Other duties may be assigned to meet business needs

Requirements:

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Must own a basic repair tool kit