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Senior Client Engagement Specialist

2 months ago


Braintree, Massachusetts, United States SS&C Technologies Full time
Company Overview:
SS&C is a prominent global provider of investment and financial services and software tailored for the financial services and healthcare sectors. Recognized on the Fortune 1000 list as a leading U.S. company by revenue, SS&C is based in Windsor, Connecticut, employing over 20,000 professionals across more than 90 offices in 35 countries.

About the Team:
SS&C Retirement Solutions stands as a market leader in technology, retirement recordkeeping, and outsourcing solutions. As the third-largest provider of retirement services, we support over 250 institutional clients utilizing our platforms and services in the defined contribution, IRA, and retirement income markets.

Role Overview:
The Client Relations—Fund Event team is dedicated to providing exceptional support to our valued clients managing investment vehicles on TRAC. This team is responsible for overseeing significant events such as mergers, stock splits, and fund name changes. Given the high volume and financial implications, this role demands focused attention to effectively manage monthly events. Collaboration with internal teams and leveraging systems is essential for success.

Why Choose SS&C:
  • Flexibility: Enjoy a hybrid work model and a business casual dress code.
  • Your Future: Benefit from a generous 401(k) matching program and opportunities for tuition and professional development reimbursement.
  • Work/Life Balance: Take advantage of unlimited personal and vacation time off, along with a comprehensive sick leave policy and paid company holidays.
  • Your Well-being: Access medical, dental, vision, life insurance, short and long-term disability, global employee assistance, parental leave, and more.
  • Diversity & Inclusion: Join an organization committed to welcoming, celebrating, and thriving on diversity.
  • Training: Receive hands-on and customized training from your team, including technical and e-learning resources.
  • Extra Perks: Enjoy discounts on fitness memberships, childcare, travel, and more.

Key Responsibilities:
  • Oversee fund events, including monitoring calendars, requesting and reviewing impact scans, and collaborating with internal departments to execute events.
  • Maintain ongoing communication with business partners to review all fund event activities.
  • Become a Subject Matter Expert on SS&C Retirement Solutions system functionality and products.
  • Prioritize client requests based on their impact and severity.
  • Utilize strong problem-solving skills to research and resolve client-reported issues.

Qualifications:
  • Bachelor's degree with 2 years of relevant experience, or a Master's degree with 4 years of equivalent experience.
  • Preferred knowledge of the retirement plan industry.
  • Experience in customer service.
  • Strong attention to detail and a desire to learn.
  • Excellent verbal and written communication skills.
  • Effective time management and organizational skills, with the ability to thrive in a fast-paced team environment.
  • Familiarity with SQL, PowerSelect, or TSO is a plus.
  • Able to work in the local office several days per month.

Thank you for considering a career with SS&C. We are an Equal Employment Opportunity employer and do not discriminate against any applicant or employee based on race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.