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Customer Service Representative

2 months ago


St Petersburg FL USA, United States El Dorado Furniture Full time
{"Job Title": "Customer Service Representative", "Job Description": "About El Dorado Furniture

El Dorado Furniture is a leading Hispanic-owned furniture retail enterprise in the United States, with 14 showrooms and 3 outlet centers in Florida. We are committed to providing exceptional customer service and a personalized shopping experience.

Job Summary

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing timely and efficient service to customers, resolving issues, and ensuring a positive shopping experience.

Key Responsibilities
  • Welcome customers with a warm and friendly smile
  • Treat customers courteously and professionally
  • Work together with other departments to find a solution for the customer
  • Provide the necessary support to the Sales Associates and Store Leaders in relation to solutions to customer issues
  • Accept/Process customer's payments
  • Cover reception area
  • Travel to different showrooms may be required
Qualifications
  • Customer Service Oriented
  • Quick learner
  • Positive attitude and highly energetic
  • Good listener – Excellent phone etiquette
  • Available to work flexible shifts, including weeknights, weekends and holidays
  • Ability to communicate in English and Spanish – verbal and written form (in some showrooms)
  • Able to identify and anticipate customer's needs
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Environment.

El Dorado Furniture is an equal opportunity employer and does not discriminate on the basis of an applicant's or employee's race, color, religion, national origin, sex, age, disability, veteran or marital status, genetic information, citizenship, sexual orientation, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws.

", "lang_code": "en-US"}