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Technical Support Specialist
2 months ago
**$2K SIGN ON BONUS**
About Albertsons Companies
Albertsons Companies is leading the charge in the retail industry, committed to enhancing innovation and fostering a sense of community through our culture. Our mission is clear: to create joy around each table and inspire a healthier tomorrow for every community.
As one of the largest food and drug retailers in the United States, we operate over 2,200 stores across 34 states and the District of Columbia. Our renowned brands include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our operations with 22 distribution centers and 19 manufacturing facilities.
Emphasizing flexibility, safety, and family well-being, our work model, Presence with a Purpose, promotes a hybrid work environment that balances remote work with in-office time. We recognize that a one-size-fits-all approach is not effective, empowering teams to make decisions that best suit their needs.
Your Contribution
As a Service & Delivery Technician III, you will play a vital role in supporting our retail locations in the Northern Arizona area. This region encompasses various locations, and your expertise will be essential in maintaining operational efficiency.
Key Responsibilities
- Provide support for standard hardware platforms and systems utilized in our retail stores and district offices.
- Repair all approved standard technology hardware, including PC/server hardware, network devices, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout systems, and point-of-sale equipment.
- Deliver network and remote connectivity support for hardware and software.
- Install new hardware and software as required.
- Assist customers with IT support, ensuring adherence to service level agreements.
- Collaborate with Corporate IT teams for on-site support and technology solutions.
- Follow established repair standards and service levels.
- This position offers a competitive pay rate of $24-25/hr.
A comprehensive job description is available upon request.
Qualifications
- High school diploma required; AA/AS/BA/BS degree preferred or 3+ years of technical training/hardware certifications.
- Experience in Information Technology project implementation with 5+ years in technical systems and 2+ years in technical support preferred.
- 2+ years of experience in the retail sector preferred.
- Familiarity with retail store systems, technology systems, and hardware for at least 2 years preferred.
- Experience in the installation and configuration of desktop and peripheral technology for 2+ years preferred.
- Strong telephone, customer service, and problem-solving skills, with the ability to gather critical information to resolve high-pressure situations.
- Excellent communication and interpersonal skills, capable of presenting technical information effectively.
- Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
- Familiarity with iOS and Android platforms.
- Experience with self-checkout systems is preferred.
- Ability to follow written and verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated ability to work independently while being a collaborative partner in a matrixed organization.
- Proven ability to learn beyond formal training, delivering quality results with minimal supervision.
- Understanding of the interrelation between hardware and software systems.
- Ability to lift up to 50 pounds of equipment, with some twisting and turning during installations.
- Possession of a valid driver's license and a reliable vehicle.
- Solid mechanical skills.
- Flexibility to work various shifts, including day, evening, and overnight in a 24/7 on-call support capacity.
- Strong sense of urgency, business ethics, dependability, and follow-through.
