Facilities Operations Manager

4 weeks ago


Baltimore, Maryland, United States Medxcel Full time
Job Title: Facilities Manager

Medxcel is a leading healthcare facilities management company that is transforming the industry with a new approach to providing services. Our dedicated focus on our people and customers, combined with our tools, processes, support resources, data analytics, and insourced strategies, drive results.

Job Summary:

The Facilities Manager will provide daily direction to staff to ensure alignment with departmental and organizational goals, on behalf of Medxcel within the maintenance and facilities departments at St. Agnes Hospital. The successful candidate will assist in developing, implementing, and aligning operational goals with the strategic direction of the organization and the facility.

Responsibilities:
  • Facilities Operations:
    • Develops strategic and operational policies and plans, and executes strategic plans.
    • Develops and oversees staffing, training, scheduling, budgeting in the Facilities Management department.
    • Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining ongoing communications with employees.
    • Manages building operations and maintenance, plans and operations, furniture and equipment inventories, utility operations, energy management, and grounds maintenance.
    • Oversees major infrastructure repair and renovations projects by identifying and managing vendors/contractors, including bid process, contract compliance, and vendor/contractor performance.
    • Acts as the liaison for all remodeling, renovation, and construction projects as it relates to product standards, design standards, scheduling shut-downs, and system interruptions.
    • Communicates with customers, vendors, internal, and external partners on the status of work and issues affecting services.
    • Reviews and authorizes purchase requests to ensure service agreements are met and maintenance services are in compliance with procedures and budgets.
    • Consults with Administration, Purchasing, and related partners in the specification and purchase of major equipment or systems.
    • Maintains external relations related to Facilities Management, including government relations, local, state, and federal regulatory agencies, The Joint Commission (TJC), insurance carriers, and others as needed.
    • Ensures that facilities are maintained, secured, renovated, and constructed according to departmental/organizational policies, procedures, plans, and initiatives.
    • Assists with the development of and compliance with departmental budgets, including capital, operating, and construction budgets.
    • Ensures continued compliance with all Federal, State, and local regulations and TJC standards.
    • Collects, compiles, and audits regulatory compliance documentation.
    • Works directly with vendors and Purchasing to request proposals for repairs, maintenance, and capital improvements.
    • Directs the daily assignment of work to ensure safe and efficient plant operations.
  • Continuous Improvement:
    • Serves as a change agent throughout the organization.
    • Identifies opportunities for process improvement.
    • Implements efficiency improvements.
  • Leadership:
    • Leads and guides leads to obtain optimal performance and operational excellence.
    • Ensures appropriate staffing coverage to support safe and efficient plant operations.
    • Manages staffing, performance evaluation, and training activities, and assists with capacity planning for staff and contract labor.
    • Represents the company with internal and external customers and sets the example for exceptional customer service.
    • Drives service excellence in daily operations and customer interactions.
Qualifications:
  • Education:
    • High School diploma or equivalent - required.
    • Bachelor's degree in Business Administration, Engineering, or related field - preferred.
  • Experience:
    • Six years' experience in the maintenance and operations or facilities management of a physical plant and/or building maintenance for a large facility - required.
    • Knowledge and experience with Joint Commission, NFPA, state, and federal regulations for healthcare facilities - required.
    • Three years' experience in a large, multi-campus healthcare system - preferred.
    • Three years' supervisory experience - preferred.
  • Competencies:
    • Computer skills: Proficiency in basic MS Office programs and web-based work order systems.
    • Demonstrated general knowledge of plant operations systems.
    • Problem-solving: ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
    • Quality management: looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
    • Planning/organizing: ability to prioritize and plan work activities, use time efficiently, and develop realistic action plans.
    • Ability to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
    • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.
    • Strong analytical abilities for understanding and interpreting building system documents, prints, and layouts are required.
    • In-depth knowledge of boilers, chillers, pumps, and water systems.
    • Critical thinking skills including the ability to gather, synthesize, analyze information to objectively draw conclusions, make reasonable decisions, and provide solutions and communicate the situation, action, and result clearly and concisely.
    • Decisive judgment including the ability to assess situations or circumstances and draw sound and objective conclusions.
    • Accountability: the ability to take responsibility for action and results.
    • Ability to delegate tasks, follow up on assigned tasks, and report on progress of work.
    • Ability to train others on technical components, applicable regulations, and internal procedures to ensure efficient and safe plant operations.
    • Ability to work with minimal supervision.
    • Must be able to work in a stressful environment.


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