Treasury Operations Expert

1 week ago


Grand Rapids, Michigan, United States Mercantile Bank Full time

Mercantile Bank in Grand Rapids, MI, is seeking a full-time Treasury Support Specialist to join its team. This role offers the flexibility of working from home 1-2 days a week, allowing for a balance between professional and personal life.

Key Responsibilities

This position involves providing technical support and direction to business customers, logging and creating customer incidents, and escalating product and sales-related questions to appropriate team members or departments.

In this dynamic support role, you will leverage your excellent communication skills and use our customer tracking system to follow up, troubleshoot, and escalate issues effectively.

About Mercantile Bank

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities.

We have grown from a humble idea to over 40 locations, $6 billion in total assets, and 700 employees.

Requirements
  • A high aptitude for technology and learning new systems
  • Customer service experience (1-3 years) minimum
  • High school diploma or GED
  • Ability to work in an office environment and answer calls/respond to emails M-F 8am-5pm
  • Professional demeanor
  • Excellent verbal/written communication skills
  • Banking and/or Treasury experience is a plus

The estimated annual salary for this position is around $44,800, based on a 21/hour wage and a standard 40-hour workweek. We offer competitive compensation, bonus programs, and best-in-class benefit options, including multiple Medical, Dental, and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays, and a Giving Day to do work that you are passionate about in the community.

We provide training and development opportunities tailored to your career interests and goals, as well as a Fitness Equipment Purchase Plan, Employee Assistance Program (EAP), Adoption and IVF Assistance, and 401(k) match at 100% up to the first 5% of your contribution.



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