Cloud Systems Administrator

3 days ago

Concord, New Hampshire, United States SMX Corporation Full time
Job Title: Cloud Systems Administrator

SMX Corporation is seeking a highly skilled Cloud Systems Administrator to join our team. As a key member of our Operations Team, you will be responsible for planning, executing, and leading tasks within the IT life-cycle, representing SMX during technical customer-facing discussions, and providing technical support for managed services and systems.

Responsibilities:
  • Execute IT Service Management (ITSM) processes, including Event Management, Incident Response, Request Management, Problem Management, and Change Management.
  • Participate in cross-functional teams to manage, operate, maintain, and sustain complex technical services and environments.
  • Apply structured trouble-shooting techniques, technical skills, and defined procedures to mitigate or resolve issues or discrepancies in supported systems.
  • Consult with users and/or customers in relation to requests for technical support for managed services and systems.
  • Assess existing environments for opportunities to simplify, automate, or introduce increased efficiency to complex technical processes.
  • Identify, recommend, and prioritize events, incidents, requests for technical support, and the continual service improvement of customer environments and infrastructure under management.
Requirements:
  • Strong communication skills and professional demeanor to effectively work with customers and end-users.
  • A strong interest in cloud platforms and technologies (AWS, Azure, GCP).
  • Prior troubleshooting/analysis experience.
  • Experience gained through formal education/labs or side projects in one's own time.
  • Bachelor's degree in Computer Science or Information Systems preferred, but not required.
  • Shell scripting experience or familiarity with AWS services a plus.
  • Extensive Linux experience, repo configuration, bash scripting, intermediate networking skills, experience with Linux web hosting: Apache/Tomcat/Nginx.
  • Experience with large-scale automation/pipelines/devops, experience with customer-facing roles.
  • Expertise with identification/recommendation of CSP services and best practices.
  • Knowledge and experience with Windows and Linux system administration.
  • Knowledge and experience with implementation and management of infrastructure capabilities such as: identity and access management, OS/App patching systems, Linux/windows scripting.
  • Implementation and control of data flow to/from/within CSP infrastructure.
  • Identification/recommendation of CSP services and best practice.
  • Knowledge of processes for migration to CSPs.
  • Familiar with estimation of CSP costs.
  • Familiar with implementation of security and compliance controls.
  • Familiar with definition and deployment of monitoring, metrics, and logging on CSPs.

SMX Corporation is an Equal Opportunity/Affirmative Action employer, including disability and veterans. Selected applicants will be subject to a background investigation.

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