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Retail Department Supervisor

2 months ago

Geneva, Illinois, United States HomeGoods Full time
Job Summary

We are seeking a highly motivated and experienced Department Supervisor to join our team at HomeGoods. As a key member of our frontline team, you will be responsible for leading a team of sales associates to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Customer Experience
    • Lead a team of sales associates to promote a highly satisfied customer experience
    • Develop and implement strategies to drive customer loyalty and retention
    • Address customer concerns and issues promptly and professionally
  • Team Management
    • Train and mentor sales associates on policies and procedures
    • Provide regular feedback and coaching to improve performance
    • Assign tasks and responsibilities to team members to ensure optimal coverage
  • Operational Excellence
    • Monitor and maintain cash controls, including change funds and cash handling procedures
    • Ensure compliance with labor laws and regulations
    • Maintain a clean and organized sales floor and frontline area
  • Merchandising and Visuals
    • Execute and adhere to company directives and visual merchandising standards
    • Ensure proper and timely handling of damages and mark-outs
Requirements
  • Education and Experience
    • High school graduate or equivalent degree preferred
    • Previous retail or supervisory experience required
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and adapt to changing situations
    • Strong problem-solving and decision-making skills
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.