Animal Care Support Specialist

6 days ago


St Louis, Missouri, United States Animal Medical Center of Mid-America Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at the Animal Medical Center of Mid-America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their pets.

Key Responsibilities
  • Answer phone calls and electronic communications in a professional and courteous manner
  • Schedule appointments and manage records in our databases
  • Perform cashier duties and maintain client and patient confidentiality
  • Direct inquiries to our medical team as needed
Requirements
  • Previous call center experience and animal health knowledge
  • Exceptional customer service, communication, and problem-solving skills
  • Ability to establish and maintain strong relationships with clients and colleagues
  • Professional and positive public image
  • Flexibility to work weekends, evenings, and holidays
What We Offer
  • Starting wage: $16/hour
  • Medical, Dental, and Vision insurance
  • Short-term and long-term disability (100% employer paid)
  • Retirement Savings Plan
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Paid time off (vacation, sick, holiday pay)
Employee Benefits
  • 40% off veterinary services
  • 15% off prescription diets
  • $50 off adoptions at HSMO
  • 10% off gift shop items
  • Purina for Professionals


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