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Retail Operations Leader

2 months ago

Albuquerque, New Mexico, United States Bealls Full time

Position Overview - Retail Operations Leader

Company: Bealls

Role Summary:

The Retail Operations Leader is responsible for overseeing the daily functions of the store, ensuring optimal performance across various business metrics.

Key Responsibilities:

  • Strategic Planning: Analyze daily reports to formulate actionable plans aimed at enhancing key performance indicators (KPIs) related to talent, operations, merchandising, finance, and customer service.
  • Operational Excellence: Demonstrate flexibility in operations to align with business needs while establishing clear objectives to achieve company goals.
  • Team Leadership: Set clear expectations for team members, holding them accountable for their roles and responsibilities.
  • Action Planning: Develop and implement daily, weekly, and monthly operational plans, ensuring effective organization, delegation, and prioritization of tasks.
  • Industry Knowledge: Stay informed about current policies, practices, and trends that impact store operations.
  • Customer Experience: Model exceptional customer service, prioritizing customer satisfaction in all interactions.
  • Loss Prevention Collaboration: Work closely with Loss Prevention to implement shrink reduction strategies and maintain asset protection.
  • Program Execution: Ensure adherence to company policies, procedures, and programs.
  • Effective Communication: Communicate clearly and concisely in both verbal and written formats to facilitate smooth operations.
  • Performance Standards: Uphold high performance standards for self and team to meet organizational expectations.

Talent Development:

  • Recruit and onboard a diverse workforce, focusing on building a strong talent pipeline.
  • Manage succession planning and actively develop team members through coaching and mentorship.
  • Conduct performance evaluations and compensation reviews to foster employee growth.
  • Lead training initiatives using company-provided resources.

Merchandising and Marketing:

  • Implement corporate merchandising and marketing strategies to drive sales and profitability.
  • Assess store layout and inventory levels to optimize merchandising effectiveness.

Customer Focus:

  • Foster a culture of exceptional customer service, ensuring a clean and organized shopping environment.
  • Encourage team members to build customer loyalty through effective engagement strategies.

Supervisory Duties:

  • Oversee hiring, training, and performance management of store staff.
  • Address employee concerns and manage team dynamics to maintain a positive work environment.

Qualifications:

  • High School Diploma or equivalent; college degree preferred.
  • 2-4 years of management experience in a retail environment.
  • Proficient in company software and systems.
  • Strong communication and interpersonal skills.
  • Experience in coaching, training, and organizing team efforts.
  • Proficient in Microsoft Office Suite.
  • Valid driver's license and reliable transportation required.
  • Flexibility to work varied hours, including weekends and holidays.

This position requires a commitment to excellence and the ability to adapt to the dynamic retail environment.