Shift Leader
1 month ago
Job Summary:
The Shift Leader is a key role in ensuring the smooth operation of our restaurant. As a Shift Leader, you will be responsible for leading and coaching a team of employees to deliver exceptional customer service and maintain high-quality standards.
Key Responsibilities:
- Lead and motivate a team of employees to achieve sales and customer satisfaction goals.
- Ensure that all safety and quality standards are met, including food safety and cleanliness.
- Conduct regular zone walks to monitor team performance and provide feedback.
- Coach employees through conflicts and provide guidance on customer service and quality standards.
- Hold employees accountable for their tasks and responsibilities.
- Review deployment charts and plan employee breaks effectively.
- Execute back-of-house shift change procedures.
- Complete assessments of each zone and identify areas for improvement.
Requirements:
- 1+ years supervisory experience in a food service or retail environment.
- Strong leadership and communication skills.
- Ability to resolve conflicts and maintain a positive work environment.
- Knowledge of safety and quality standards in the food industry.
- Ability to work in a fast-paced environment and adapt to changing situations.
Physical Demands:
- Ability to withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
- Ability to move throughout the restaurant for extended periods.
- Ability to lift 50 pounds for distances of up to 10 feet.
- Ability to stand, walk, sit, use hands and fingers to handle or feel objects, tools, or controls.
- Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl.
- Ability to talk or hear; taste or smell.
- Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Equal Opportunity Employer:
Alvarado Restaurant Nation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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