Client Support Representative

3 weeks ago


Billings, Montana, United States Reciprocity Industries Full time

Job Overview

The Client Support Representative plays a pivotal role at Reciprocity Industries, serving as the primary point of contact for clients. This position sets the tone for professionalism and responsiveness, ensuring that clients receive accurate information about their cases and are kept informed of any updates or changes.

Responsibilities and Duties

  • Respond to inbound calls, providing a professional greeting and exceptional customer service.
  • Make outbound calls to clients to update them on case progress or gather additional information as needed.
  • Provide detailed and accurate information about the client's case, adhering to confidentiality and sensitivity guidelines.
  • Keep clients informed of the latest developments regarding their case, ensuring clarity and understanding.
  • Maintain high levels of professionalism and confidentiality at all times.
  • Manage client expectations through outstanding customer service.
  • Document all client interactions in the case management tool, ensuring accuracy and timeliness.
  • Collaborate with legal teams to gather and verify case updates and accurate information.
  • Contribute to the development and improvement of protocols for client communications.

Requirements and Qualifications

  • Must be at least 18 years of age or older.
  • Preferred to have at least 2-3 years of call center experience.
  • Excellent verbal and written communication skills.
  • Superior interpersonal and customer service skills.
  • Comprehensive technical skills to efficiently manage communication tools and client management software.
  • High attention to detail to ensure accuracy in case information and client records.
  • Ability to operate effectively in a fast-paced environment with evolving requirements and priorities.

Salary

$45,000 - $55,000 per annum, depending on experience.

Working Conditions

  • The physical demands of this role are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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