Customer Service Representative Specialist

20 hours ago


Billings, Montana, United States Karen Smith - State Farm Agent Full time

About the Role:

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. This role involves generating exceptional client experiences that reinforce the growth of a successful insurance agency.

The ideal candidate will have strong communication and interpersonal skills, be able to multitask, and possess previous customer service experience.

As a member of our team, you will be responsible for answering customer inquiries, providing policy information, assisting clients with policy changes and updates, processing insurance claims, and maintaining accurate records of customer interactions.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate and up-to-date policy information to customers.
  • Assist clients with policy changes and updates, ensuring seamless transitions.
  • Process insurance claims efficiently and effectively.
  • Maintain accurate records of customer interactions, including phone calls, emails, and in-person meetings.

What We Offer:

  • A competitive salary of $45,000 - $60,000 per year, depending on experience.
  • A comprehensive benefits package, including dental insurance, health insurance, paid time off, and vision insurance.
  • Ongoing training and development opportunities to enhance your career.

About Us:

Karen Smith - State Farm Agent is a dynamic and growing insurance agency dedicated to providing exceptional service to our clients. We are committed to building long-term relationships with our customers and helping them achieve their financial goals.



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